Refund policy

Refund & Return Policy

Nest of Tales Refund & Return Policy

At Nest of Tales, we carefully check our books before dispatch to ensure they reach you in good condition. If you receive a book that is damaged, defective, or different from what you ordered, please contact us within 1 day of receiving your order.

Eligibility for Return or Refund

You may be eligible for a return, replacement, or refund if:

  • The book arrives damaged during delivery.

  • You receive the wrong book or item.

  • You report the issue within 1 days of delivery.

  • The book is unused and remains in the condition in which it was received.

  • You can provide clear photos of the damaged or incorrect item.

How to Request a Return or Refund

To start a return or refund request, please contact Nest of Tales within 1 days of receiving your order.

Please provide:

  • Your order number.

  • A brief description of the problem.

  • Clear photos of the book showing the damage, defect, or incorrect item.

  • A photo of the packaging, if applicable.

Our team will review your request and confirm whether it qualifies.

Non-Returnable & Non-Refundable Items

We generally cannot accept returns or provide refunds for:

  • Books damaged because of customer misuse or improper handling.

  • Books with writing, markings, stains, torn pages, or other damage caused after delivery.

  • Items reported more than 1 days after delivery.

  • Books that have been used or altered after receiving them.

Return & Replacement Process

If your request is approved, we will provide you with instructions for returning the item.

Once the returned book is received and inspected, we will confirm the outcome. If the issue is confirmed to be our responsibility, we may provide a replacement or refund, depending on the situation.

For an approved replacement, Nest of Tales will arrange the replacement according to the availability of the product.

Refund Process

If a refund is approved, we will process it using the applicable payment method or another suitable method agreed upon with you.

Please note that the time required for the refunded amount to appear in your account may vary depending on your payment provider or bank.

Important

Please do not send any product back before contacting Nest of Tales and receiving return instructions.

If you receive a damaged or incorrect book, please contact us as soon as possible so we can help resolve the issue. via whatsapp +923269399144
oor email mubeenfaisal011@gmail.com

Thank you for shopping with Nest of Tales and for choosing us for your children's books.